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Can I update the address on an order that has already shipped?
No, we can’t update your address for an order that has already been processed and shipped. However, you can update your address for future shipments by logging in to your Keeps account.
If you have any issues, please reach out to our Support Team by calling or texting 833-745-3377 (Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET), chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at help@keeps.com.
- Text and Email: Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET
- Chat: Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET
- Phone Support: Monday - Friday, 8am-8pm ET; Saturday - Sunday, 8am-4pm ET
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Our Support Team hours are:
Monday - Friday
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8am-8pm ET
Saturday - Sunday
Email and phone support
8am-4pm ET
Please call us at (551) 290-3248, or email us at help@keeps.com.
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