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Where is my order?
You’ll receive an email confirmation with tracking information as soon as your product ships. If you think the email could be lost in your inbox, you can search the subject line, “Your order has shipped,” or simply “help@keeps.com.”
The product usually ships within 1-2 business days after you order it (and then it typically arrives on your doorstep 5-7 business days after that). If you have any questions, reach out to our Care team by calling or texting 833-745-3377 from 10am ET to 6pm ET, chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at help@keeps.com.
Our customer support hours are:
- Text and Email: Monday - Sunday, 10am-6pm EST
- Chat: Monday - Friday, 10am-6pm EST
- Phone Support: Monday - Friday, 8am-8pm EST
Hair concerns?
We've got you covered
Still have questions?
Our customer support hours are:
Monday - Sunday
Text and email
10am-6pm EST
Monday - Friday
Phone support
8am-8pm EST
Chat
10am-6pm EST
Please text or call us at (833) 745-3377, chat us, or email us at help@keeps.com.
Para soporte en español, envíenos un mensaje de texto a (833) 745-3377 o envíenos un correo electrónico a help@keeps.com.
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