What is the Keeps Refund & Return Policy?

Refunds & Returns

All purchases of Keeps treatments are final because treatments dispensed for you cannot be used for another patient. Our pharmacy prohibits the return of prescription medications, and all other treatments, due to consumer safety regulations. This means that we are unable to accept returns of treatment for refunds, even if it is unused.

Exchanges (if applicable)

With that said, we want you to receive high-quality products that are ready to use. That means we will replace items if they are defective or damaged. If you need to exchange it for the same item, call or text us at 833-745-3377 from 10am ET to 6pm ET, chat us by clicking on "Support" in the bottom right corner of the Keeps.com website, or email us at help@keeps.com, and we'll coordinate with you how to exchange your order.

Our customer support hours are:

• Text and Email: Monday - Sunday, 10am-6pm EST
• Chat: Monday - Friday, 10am-6pm EST
• Phone Support: Monday - Friday, 8am-8pm EST

**Our Refund and Return Policy is part of our Terms of Service agreement.