When will I receive my first order of treatment?

From start to finish, you should have your first order of treatment on your doorstep in under two weeks.

Once you place your order and fill out a quick consultation form, your Keeps medical provider will review your answers and be in touch with you within 24-48 hours. You'll then have an opportunity to ask any follow-up questions and make any changes you need to your order. It’ll arrive 5-7 business days later.

If you’ve already placed your order and are wondering when it’ll arrive, check your confirmation email for order details. You can also reach out to our Care team by calling or texting 833-745-3377 from 10am ET to 6pm ET, chat by clicking on "Support" in the bottom right corner of the Keeps.com website, or email at help@keeps.com.

Our customer support hours are:

• Text and Email: Monday - Sunday, 10am-6pm EST
• Chat: Monday - Friday, 10am-6pm EST
• Phone Support: Monday - Friday, 8am-8pm EST